 Frequently Asked Questions This page is designated for Questions that are frequently asked about our site. If you feel a question and answer should be added to this page, please feel free to email us with your comments. Thank you for your interest in our company, and we look forward to doing business with you. Jeff Gilmore Owner |
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Q.Why do the new straps seem looser than the straps on the older furniture? A. Alumatech pool furniture is made from 100% virgin vinyl and is very supple. The suppleness is measured by durometer our vinyl is targeted at .90 durometer and at the end of a straps life it would measure 1.00 durometer or more. The hardness of the vinyl determines the elasticity and memory of the vinyl. The elasticity is important to let the strap relax when you sit in the furniture and the term memory describes the process of the strap retuning to the original position. As the vinyl ages it becomes harder, so in order to achieve the life expectancy we are targeting we must begin with a softer durometer, than your older furniture. Q. What do you mean by "White sale"? A. We typically keep a large inventory of select items powder coated in white #201, we offer these at additionally discounted prices. These pieces tend to ship faster in our peak season. Please see our white sale page for details. Q.Do you have a minimum I can order? A. Yes, unless you are buying a sample for a commercial order, you must buy at least 4 pieces. Q. Does Alumatech, Best Patio Furniture, Wholesale pool furniture, have a factory showroom ? A. We sell all over the world from our factory web site, however we are a real factory, that isn’t set up for walk-in’s. Q. How long is your shipping time? A. Generally 2-3 weeks year round. We will advise you at the point of sale if our shipping time is different from the average. Q. What is your warranty? A. Our Limited Commercial warranty covers the frames against manufacturing defects for 7 years from date of purchase, the finish against chipping, flaking or peeling for 7 years, and the straps not to break or separate from the frame for 7 years. Staining, fading, cutting, scratching, abuse or normal wear and tear are not covered, parts and labor are covered for first 24 months. We will be happy to send you a copy of our written warranty, on request.See our Warranty page here on our site. Q. Who are your references? A. Some of our notable accounts include Busch Garden's Theme Park and Adventure Island Water Park in Tampa, Florida; Leona Helmsley's Sandcastle Resort in Sarasota, Florida, and more. We will be happy to provide a list of references geared for your area, on request. Q. Do you accept credit cards? A. Yes, we accept Visa, MasterCard, Discover, and American Express. Q. Is your furniture comfortable? A. We went to great lengths when we researched and developed our products to make them comfortable, yet durable in the commercial market. Our vinyl and sling seats are much more comfortable than hard wood or metal. |